Support
Help when you need it
Already using LockedHours?
Click Help at the top of any page in the app to open a request; we see which page you were on, and the conversation stays in Help. Can’t sign in? Email [email protected] from the address you sign in with.
Step-by-step guides with screenshots are in the help center.
Not yet?
Email [email protected] with any question about moving, pricing or features.
When we reply
We aim to reply within 2 business days (Monday to Friday).
We work by email, so you can write whenever suits you and keep a record of every answer. We don’t do sales calls.
How we answer
Every reply is written or reviewed, and sent, by a person on our team. We may use AI tools to help draft replies or translate them into your language; when we do, the reply says so, and if it was translated we’ll send the original English on request. Ask us any time whether AI helped with a reply, or write “no AI” and we won’t use it on your messages. Details in our Privacy Policy.
Moving from Harvest
The import runs on its own, and when it finishes you get a report comparing your totals with Harvest. If anything doesn’t match, write to us and we’ll look at your import with you. How the move works