Get help from support

Ask a question

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   Step 1: Go to the page where you need help and click Help at the top right. A How can we help? window opens. (Or open the Help page from the link at the bottom of every page.)

   (opens the full-size image)

   Tap the image to enlarge it

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   Step 2: Check the suggested articles first: they change as you type the Subject, and often answer the question straight away.

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   Step 3: Fill in Subject and Message: what happened and what you expected. Write in any language.

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   Step 4: Click Send. You'll see Thanks, we've got it with your ticket number. We include the page you were on, so you don't need to describe where you were.

Follow your requests

• The Help page lists Your requests with their status: Waiting for us, Answered or Closed. On a phone, Ask a question comes first and Your requests is below it.
• Click one to read the conversation and Reply. Writing on a closed request reopens it.
• We email you when we reply.

When we reply

We aim to reply within 2 business days (Monday to Friday). We may use AI tools to help draft replies and translate them into your language; every reply is reviewed by a person before it's sent, and AI-assisted replies say so. Prefer no AI? Write "no AI" in your message.

So you don't have to repeat things, we see your account's settings, trial and import status, and the errors you hit in the app in the last 7 days (the page and the error message, never what you typed; kept 30 days). The AI only gets the parts that don't identify you: your role, trial state, which settings are on, your country code, your import status and those error messages. Never your name, email, company name, amounts or client data. Details in the Privacy Policy.

By email

If you can't sign in, write to [email protected] from your account's email address.