Reset or set your password
Ask for a reset link if you forgot your password. If you're signed in, you can set or change it straight away.
Who can do this: Everyone on the teamUpdated · 2 min read
If you forgot your password
Step 1: On lockedhours.com/login, open the Password tab and click Forgot password?.
Step 2: Type your email in Work email and click Email me a reset link. The page says Check your inbox.
We say the same whether or not there's an account for that email, so nobody can use the page to find out who has an account.
Step 3: Open the email on the same device and click the link. It works once and expires after an hour.
Step 4: On Choose a password, type the new password in New password and again in Repeat the new password, then click Save password. You land in the app, signed in.
Set or change your password while signed in
Step 1: At the bottom of any app page, click Set or change your password (on a phone: More, then Set or change your password).
Step 2: Type the new password twice and click Save password.
- Use at least 10 characters. A short sentence you'll remember works well.
- Passwords that are very common or have appeared in data breaches may be refused.
- Your email link, Google and Microsoft keep working after you set a password.
Common problems
"The two passwords don't match"
Type the same password in both boxes.
"That's your current password"
Choose a different one.
The reset email never arrives
Check spam, wait a minute and ask again, or sign in with an email link, Google or Microsoft instead. See I didn't get the sign-in link.
Didn’t find what you needed?
Ask in Help inside the app, or email [email protected]. We aim to reply within 2 business days.