Your free trial and what happens when it ends
Every new account gets 30 days free, without a card. When the trial ends, your account becomes read-only: nothing is deleted and you can still export everything.
Who can do this: AdminsUpdated · 2 min read
During the trial
- The trial lasts 30 days from the moment the account is created (when you finish the welcome form, or start your first import).
- Everything works, with no limits on people, projects or imports.
- Admins see the days left in a thin bar at the top of every page, for example 23 days left in your free trial · no card needed. On the last day it says Last day of your free trial.
- In the last 7 days the bar also shows What happens next, which opens this article, and, on wider screens, Ask in Help.
- We email the account's admins 7 days before the end and again the day before.
(opens the full-size image)When the trial ends
The account becomes read-only. Nothing is charged and nothing is deleted. A yellow bar at the top of every page says Your free trial has ended, so this account is read-only. Everything is still here to see and export. Admins also see Export your data, and everyone sees To keep using LockedHours, ask us in Help and we'll set up your subscription.
(opens the full-size image)| Still works | Stops |
|---|---|
| Signing in, every page and every report | Tracking, editing or deleting time |
| Downloading PDFs and CSV exports | Creating or editing clients, tasks, projects and invoices |
| Download export (.zip) in Settings (admins) | Inviting people and changing rates or settings |
| Asking for help in Help | Recurring invoices and overdue reminders (none are sent) |
If you try to change something, you'll see: Your free trial has ended, so this account is read-only. You can still see and export everything; to keep using it, open Help and choose Ask a question, and we'll set up your subscription.
Keep using LockedHours
Step 1: Click ask us in Help in the yellow bar to open the Help page. Help keeps working when the account is read-only.
The Help button in the app header opens the same form, titled How can we help?.
Step 2: Under Ask a question, say that you want to keep using LockedHours and how many people need access.
Step 3: We reply with the next steps and set up your subscription. Your data stays exactly as it is in the meantime.
Common problems
My trial ended but I'm not finished evaluating
Ask in Help (under Ask a question) from an admin's account. Your data is still there.
I don't see a trial bar
Only admins see it. Accounts created before trials existed have no time limit and show no bar.
Didn’t find what you needed?
Ask in Help inside the app, or email [email protected]. We aim to reply within 2 business days.